Shipping Policy

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Delivery is free to most addresses with a UK Postcode if you spend over £30. For remote locations the shipping page will show you if there is a charge, or we may contact you directly.

We endeavour to have all items shipped from our warehouse within 2-3 working days with a view of delivery in 3-5 days although where possible this could be sooner.  

For UK orders, we use Royal Mail, Hermes or other UK based courier services.

Any shipping times we quote are always estimates – during busy periods we might need a couple of more days to process your order, and our courier may need a couple more to deliver it.

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Your Shipping Address

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It is your responsibility to enter your address correctly. We accept no responsibility for incorrect addresses, and if an order is delivered to an incorrect address we are unable to accept this is a non-delivery claim.

If an order is returned to us by our Courier if the address you entered is undeliverable, we will refund the price you paid for the order minus a £5 charge to cover our costs. For your protection & security we only ship to the address registered against the credit card.

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Non-Deliveries

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Non-delivery claims for orders you haven’t received must be made within 21 days of you placing your order. Claims made after 21 days will not be accepted.

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Money Back Guarantee

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We accept returns and we’re flexible. If you’ve got any issues whatsoever with your order just contact us within 48 hours of delivery and we will endeavour to resolve. Simply reach out to us using the contact us page.

 

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Right to Cancel / Change Your Mind

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If you submit an order and cancel before it has been shipped, we will happily cancel the order. If the item has been shipped, the goods will have to be returned at your own cost and there will be a charge of £5 for original shipping.  If you have changed your mind about an item in the order, you must cancel the order and re-order. Again if the item has been shipped, the goods will have to be returned at your own cost and there will be a charge of £5 for original shipping.

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Damaged Items

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In the event that your item arrives damaged then firstly please accept our apologies, and secondly please contact us straight away. All damages must be reported within 48 hours through our contact page.

Please keep all original packaging as in some cases we will require the item to be returned at our expense; in others we will require a picture.

We will not be able to send a replacement or refund you for a broken item where a picture or return isn’t possible.

 

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Incorrect Orders / Missing Items

 

If you receive a different item to the one that you have ordered or an item is missing, please report within 24 hours of delivery so we can resolve.

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